Question Exterior
Answer
A clean car with normal damage
Good To Go!
  • Fewer than four dings or dents less than 2.5cm in diameter per panel that have not penetrated or cracked the paint surface.
  • Panel scratches less than 10cm in length that have not penetrated or cracked the paint surface.
  • Chips (including legs) less than 1cm in diameter anywhere on the windshield.
  • Maximum of three chips allowed.
A car with a dent and excess damage
Needs Repair
  • Panel dents or dings 2.5cm in diameter or greater, or that have penetrated or cracked the paint surface.
  • Hail damage or punctures on any panel.
  • Panel scratches that have penetrated or cracked the paint surface.
  • Chips (including legs) equal to or greater than 1cm in diameter anywhere on the windshield.
  • Windshield is cracked and/or broken.
Question Interior
Answer
Clean upholstery with normal damage
Good To Go!
  • Any removable stains.
  • No upholstery holes on seats or carpet.
  • All mechanical items functional.
Upholstery with a hole
Needs Repair
  • Permanent stains
  • Any interior upholstery holes, cuts, or tears.
  • Any malfunctioning or nonoperational equipment
Question Tires & Wheels
Answer
Normal tire tread being measured
Good To Go!
  • Tread Depth greater than 3mm at the shallowest point (including spare tire).
  • Tires must match manufacturer’s recommended guidelines.
  • The two tires on each axle match in type and brand name.
  • Original manufacturer wheels.

Note: winter/snow tires are acceptable on vehicles returned Nov. 1 - April 15, but must meet the above-mentioned requirements.

A damaged wheel
Needs Repair
  • Tread depth equal to or less than 3mm at the shallowest point.
  • Tires that are mismatched
  • Tires have gouges, cuts or sidewall plugs. Wheels with scratches.
  • Mismatched tire size. The two tires on each axle do not match in type and brand name.
  • Studded tires.
Question Miscellaneous (e.g., missing equipment)
Answer
No defects
Good To Go!
  • No missing equipment or broken parts
  • Any replacement part that meets manufacturer’s specifications of equal quality and design.
Missing knob on entertainment console
Needs Repair
  • Any missing equipment (including keyless entry remote) or broken parts.
  • Any replacement part that does not meet manufacturer’s specifications of equal quality and design.
Question Mileage
Answer
Question Additional Resources
Answer

View our Lease-End Guide