Question Why did I receive a Wear and Tear invoice if I purchased the XS Wear Product?
Answer

The XS Wear Product has protection limits and exclusions. Please review the XS Wear Schedule included with your lease documents. If you need assistance, please contact our Concierge team.

Question Will I receive a refund or credit on the kilometres I haven’t used?
Answer

No, we do not provide a refund or credit for unused lease-permitted kilometres or monthly total-permitted kilometres.

Question What are the payment options for the invoice I received at end of lease?
Answer

We offer various repayment options. Please see instructions below:

  1. Pre-authorized debit: Our Concierge team would be happy to arrange a pre-authorized debit at your convenience for any lease-end charges.
  2. Online banking: If your preferred bank offers bill payment with Cadillac Financial, you can pay via online banking. To see if this is an available option for you, simply search ‘GM Financial’ as Payee under bill payment options and enter your 12-digit account number and amount.
  3. Western Union:
    Form:                        Quick Collect
    Pay to:                      GM Financial Canada Lease
    Code City:                GMFCANLEASE
    Account Number:     Your 12-digit Cadillac Financial account number

    Please note that Western Union has a fee for this service. We recommend you check with your local Western Union location to confirm.
  4. Mail: Cheques/Bank Drafts/Money Orders can be made payable to Cadillac Financial. Please include your account number and indicate that the payment is for “end-of-lease charges.” Our mailing address is 2001 Sheppard Ave. East, Suite 700, Toronto, Ontario, M2J 4Z8.
Question How can I tell what is normal wear and tear on my vehicle?
Answer

Visit https://www.gmfinancial.ca/en-ca/lease-end.html to learn more about normal wear and tear on your vehicle. 

Question If I moved, do I have to return my vehicle to the original dealership?
Answer

No, you can return your leased vehicle to any local Cadillac or GM dealership by booking an appointment. 

Question Will I be charged additional payments if my vehicle is not returned on the exact expiry date?
Answer

Yes, you could be charged additional payments if your vehicle is returned late. Please contact your dealership to arrange the vehicle return by the lease-end date or our Concierge team, who can assist you with your specific circumstances.