If you think you are a victim of identity theft, you may request an investigation through the process outlined below.

• A completed Investigation Request Form and copy of your ID Theft Report, such as a police report, that has already been filed with a Federal or local law enforcement agency is required to process a claim of identity theft. A completed ID Theft statement is not required, but will assist in expediting the claim.
• Mail documents to:
  GM Financial
  Attn: Risk Management
  2001 Sheppard Avenue East, Suite 600
  Toronto, ON M2J 4Z8
• We’ll begin the investigation once we receive the required documents.
• If GM Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail and GM Financial will report to the credit bureau agencies that the GM Financial account should be deleted from the victim's credit file.
• If GM Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mail. The GM Financial account will not be deleted from the claimant's credit file.

If you have questions or concerns about your identity theft claim, email the Central Fraud department at creditfraud@gmfinancial.com. Include your name, phone number, account number, if applicable, and a description of your question or concern.

You can keep your online information safe by following these tips:

• Use a strong password that consists of upper and lowercase letters, numbers and symbols, and is different from other passwords you use. Avoid generic phrases or personal information, and never write down or share your passwords with anyone.
• Whenever available, use multi-factor authentication to provide extra security when you log in to your accounts.
• Use a secure, private Wi-Fi connection when accessing personal information. Update your phone and internet browsers regularly.
• Never give out info like bank account numbers, credit card info, date of birth, SSN or any other confidential information through email. GM Financial will never ask you for your password or one-time MyAccount authentication code by phone, text or email.

If you find that someone accessed your GM Financial account without your permission or have questions about your account security, please contact us immediately.