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Frequently Asked Questions for Financing

Most customers set up automatic payments at the dealership when they receive their new vehicle. You can also contact our Concierge team at 1-888-816-0004 to make a payment. Please note: We do not accept payments made in person.

As a finance customer, you can find account information by logging in to MyAccount. You can also contact our Concierge team.

You can ask for a review of the due date eligibility for your account by contacting our Concierge team.

Contact Us

Existing Customers:

Send an Email

Phone SupportPhone Support
Phone Support Hours:
Mon – Fri 8 a.m. – 8 p.m. ET
Email Support

Make a Payment

Most customers are enrolled in a pre-authorized payment plan. If you have a question about your payment, or would like to see other options, you can find them below or contact our Concierge team at 1-888-816-0004.


Customer Resources

Dealer Locator

Dealer Locator

Find a Cadillac dealership near you.

Log in to MyAccount

Log in to MyAccount

View your account information.

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