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Frequently Asked Questions

Most Common Questions

For a seamless account experience, we recommend setting up automatic payments at the dealership when you receive your new vehicle. You can also contact our Concierge team at 1-888-816-0004 to make a payment. Please note: We do not accept payments made in person.

You can find your payoff details by contacting our Concierge team.

Account

Please contact our Concierge team for more information. Keep in mind that your account balance may differ from your payoff balance due to interest charges, fees and other items that may be credited or debited to your account.

You can request a review of the due date eligibility for your account by contacting our Concierge team.

To protect your information, we require the account holder to fill out a third-party authorization form or provide a Power of Attorney when wanting to give account information to someone else.

Mail: 
2001 Sheppard Ave. East
Suite 700
Toronto, Ontario
M2J 4Z8

Please send any language servicing requests to conciergecanada@cadillacfinancial.com. You can also mail it to:


Cadillac Financial
2001 Sheppard Ave. East
Suite 700
Toronto, Ontario
M2J 4Z8

Lease

The dealership where you leased your vehicle is an excellent source of information. They can answer questions about the return process, required inspections, excess kilometres and final invoices. You can also contact our Concierge team for assistance or view our guide to lease-end options.

Yes, you are responsible for any applicable tickets, fees or taxes assessed during your lease contract. All applicable balances will be included on the end-of-term invoice.

Payments

Depending on your account type, the following payment options may be available:


Mail
: For standard mail payments, you can mail your payment to us. Please include your account number on your cheque, money order or cashier’s cheque, and allow seven to 10 days for mail service.

Western Union – Quick Collect: For a fee, Western Union will transfer a payment to an account, effective the same day. We recommend you check with your local Western Union location to confirm.

Pre-Authorized Debit Plan: Payments can be automatically withdrawn from your current bank account and credited to your account, ensuring prompt and convenient payments every month. For further assistance, please contact our Concierge team.

Visit our payment options page for more information. 

We do not offer a grace period; all payments must be made by the due date. Interest charges and possible late fees will accrue and be applied to your account. You can contact our Concierge team if you need assistance with your account. 

Yes. It may take one to three days, depending on your banking institution.

If you have not already set up automatic payments at the dealership, you can make arrangements by contacting our Concierge team at 1-888-816-0004.

Yes, payments can be made from a valid chequing account.

No, credit or debit card payments are not accepted. For other methods to make a payment, you can visit our payment options page or contact our Concierge team.

If you are buying your vehicle or have a lease with us, please send a money order with your account number to:

Cadillac Financial
2001 Sheppard Ave. East
Suite 700
Toronto, Ontario
M2J 4Z8

Payoff

Any overage on an account is automatically refunded to the customer within 60 days following date of payoff. To verify an overage on a paid-off account, please contact our Concierge team.

Your account balance may differ from your payoff balance due to interest charges, fees and other items that may be credited or debited to your account. Lease customers may have an outstanding balance for all contractual obligations, such as excessive mileage or wear and tear.

You can find your payoff details by logging in to MyAccount or by contacting our Concierge team. Any overage or extra payments should be refunded within 30 days.

You will typically receive a bill of sale or lien release, depending on the province the vehicle is titled in, 30 days after your account is paid in full (or earlier as required by provincial law).

Statements

Although terms vary by contracts, your first payment will generally be due 30 days from the date your contract is executed, and you will receive a billing statement approximately 14 days before your due date. Contact our Concierge team if you need further assistance with your account.

Bill of Sale and Registration

All lease purchases are facilitated through a Cadillac or GM dealership. However, only individuals on the contract can be added to the bill of sale. For further assistance, please contact our Concierge team.

You will need to go to your province's motor vehicle agency to re-register. Since each province has its own procedures to follow, we recommend that you contact them in advance. 

Contact the Concierge team and they will provide you with the necessary documents and update your address on file. They will explain any changes to your payment due to provincial taxes.

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