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Security & Identity Theft

Security and Identity Theft | Cadillac Financial


Your Security

At Cadillac Financial, keeping your information secure is important to us. We are committed to safeguarding your data. All information gathered from you in connection with using this site will be governed by the provisions of our Privacy Statement.

How Cadillac Financial Secures Your Online Information

Advanced Encryption Technology

  • Encryption enables us to protect sensitive information, including your name, address, telephone number, Social Security number/Social Insurance number, and income before it is transmitted over the internet. Strong encryption techniques render this sensitive information unreadable and prevents others from viewing it before reaching our server.


  • Our site is backed up on a regular basis. Website activity is checked consistently to protect the information you provide.
  • Sophisticated detection systems are utilized and activity on our website is monitored. We want users to feel secure while visiting our website.

Tips for Securing Your Online Information

  • Keep your password in a safe place.
  • Create a strong password with a minimum of 8 characters, containing upper/lowercase letters, numbers, and special characters. The more complicated your password, the more difficult it is for others to guess.
  • Although Cadillac Financial logs you out of our website automatically after a certain period of inactivity, we recommend you use the “log out” button before closing your browser. This prevents any further activity from taking place after you have exited the site.
  • Should you ever discover that someone has accessed your account without your permission, please contact us immediately.
  • If you ever have any questions regarding security information at, please feel free to email or call 1-888-816-0004.

Identity Theft

If you are the victim of identity theft regarding a Cadillac Financial Canada account and wish to request an investigation, submit a claim in writing and mail to Cadillac Financial.

Required Documents

Cadillac Financial can process your claim with the following required documents:

  • Completed Investigation Request Form
  • Copy of an ID Theft Report, for example a police report filed with a Federal or local law enforcement agency.

Requested Documents

The following additional documents are not required (but may be requested) and will assist in expediting the claim:

  • Completed ID Theft Statement


Please mail to:

Cadillac Financial
Attn: Risk Management
2001 Sheppard Avenue East, Suite 600
Toronto, ON M2J 4Z8

Claim Resolution

Cadillac Financial will investigate your claim once the required documents are received. The investigation will be resolved in the following manner:

If Cadillac Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail and Cadillac Financial will report to the credit bureau agencies that the Cadillac Financial account should be deleted from the victim's credit file.

If Cadillac Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mail. The Cadillac Financial account will not be deleted from the claimant's credit file.


If you have questions or concerns regarding your identity theft claim, please email the Central Fraud Department at  Please include your name, contact phone number, account number if applicable, and a brief description of your question or concern. A representative will contact you.

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